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Information Center

Frequently Asked Internet Banking Questions

Banking | Internet Banking | Bill Pay | Security Tips | Enhanced Security Login

Q: What is my User ID for Online Banking?
A: Your User ID is the social security number or Tax ID number that was used to open your account without dashes or spaces. Successful applicants will be prompted upon their first successful login to change their User ID from their SSN to a User ID of their choice (User ID must be 6-20 characters in length with a minimum of 4 lower case letters).

Q: What is Internet Banking?
A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

Q: How often do I need to change my password?
A: You will be prompted to change your password every 60 days.

Q: What can I do with Internet Banking?
A: You can view account balances, transaction history, transfer money, and download transactions to a personal financial manager and much more.

Q: Is any of my personal information stored in the Internet Banking product?
A: Yes, the Internet Banking product stores your User ID, password and user preferences.

Q: How current is my banking information?
A: Your account information is updated every time a transaction is posted to your account.

Q: What accounts will I be able to access through Internet Banking?
A: You can access your checking, savings, certificates of deposit and loan accounts from CVB@Home. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, by selecting Account Access and scrolling to the bottom of the page to select More History, you can choose to view the current month and the previous month (s). Or, you can choose to view your account from the current date to same date of the previous month(s). Selecting Reports can also allow you to choose histories of certain activities on your accounts.

Q: What formats can I download my transaction history in?
A: CVB@Home supports downloads to Quickenâ„¢, Microsoft Moneyâ„¢ or as a comma-delimited text file.

Q: Can I schedule future transfers?
A: Absolutely! Account transfers are available under Account Access.

Q: When can I use Internet Banking services?
A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How long can I be inactive before being logged out of the Internet Banking product?
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 5, 10, 20, 45 or 60 minutes.

Q: What is required to use the Internet Banking service?
A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Netscape Navigator® or America Online®. You can use any computer that has Internet access.

Q: How do I access Internet Banking?
A: You must first complete the Internet Banking registration form and submit it to us. We will process your application and notify you of acceptance via email. You will select a password when you apply for online banking. You will receive a letter with sign on instructions in the mail approximately two days after you submit your application. You must have an existing checking, savings or loan account before banking online.

Q: What happens if I forget or lose my password?
A: Just call us at and we will take you through the steps needed to get back into the system immediately! Or you can set up your own identity verification system to access your forgotten password when you sign onto CVB@Home for the first time.
Serving the Yakima and Kittitas Counties of Washington since 1962