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Frequently Asked Enhanced Security Login Questions

Banking | Internet Banking | Bill Pay | Security Tips | Enhanced Security Login

Q:  How does Enhanced Security Login work?
A: You may add extra security to each computer that you use for online banking.  This can be done easily from the Enhanced Login Security Options page.  Whenever you sign on from a computer that you have added extra security to, you will automatically have additional protection, and notice no difference in the way you login.  However if you sign on from a different computer than the one you have added, you will be asked for additional information, in the form of validation questions which you have previously selected and answered, in order to sign on.

Please note that if you use multiple browsers within the same computer you will need to add extra security to each browser separately.

Q:  How do you recognize my computer?
A:  When you add extra security to your computer, a secure cookie will be placed on your computer.  This secure cookie is unique, and when used in combination with your login information, creates a unique way to identify you to the system. For every login attempt after you add extra security to one computer, this secure cookie is validated along with the login identification you normally enter. This secure cookie is only used by Heritage Bank to validate your identity and does not contain any personal information.

Q: What will adding extra security protection do for me?
A: Adding extra security protection to your computer allows us to recognize your computer along with your normal login information, which helps add additional protection from unauthorized access to your accounts. If someone were to get your login information and try to access your account from their computer, having extra security protection will stop them from gaining access because they will be asked for information that only you know, and would not have that information.

Q:  Can I change my security questions?
A: Yes! After you sign on, go to User Options within CVB@Home and select "Challenge Question Setup."

Q: What is a cookie?
A: A cookie is a very small text file placed on your hard drive by a Web Page server.  It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you.

Q: How do I allow cookies on my computer?
A: The process varies depending on the browser you use.

In Internet Explorer 6.0, choose Tools, then Internet Options.  Click the Privacy tab.  Then click on Sites to add or delete sites from which you do or do not wish to receive cookies.

In Netscape Navigator 7.0, on the Task Bar, click on Edit, then Preferences, then Privacy and Security.  Click on Cookies to set your Cookie preferences.

If you use another browser, it's Help Function will explain how to enable and disable cookies.

Serving the Yakima and Kittitas Counties of Washington since 1962